The shortening or lengthening of jewelry pieces and the exchange of gemstones – why these customizations are excluded from exchange

✨ Introduction

Jewelry is something very personal – each piece is chosen with care and should perfectly match the wearer. However, customers often desire small changes: a necklace should be a bit shorter or longer, a bracelet should fit more snugly, or there is a request to exchange certain gemstones or pendants. Such adjustments may initially seem minor, but legally they are already considered custom-made items – und sind deshalb vom excluded from exchange or withdrawal.

✨ What does "customization" mean for jewelry pieces?

A customization refers to any change that goes beyond the standard. This includes in particular:

• the shortening or lengthening of necklaces, bracelets, or anklets,

• the exchange of gemstones or pearls,

• adding or removing pendant elements,

• special sizes or custom-made items to measure.

These changes result in the jewelry piece being specifically tailored to the customer's wishes manufactured or customized. This distinguishes it from regular standard goods

✨ Why is Return and exchange of goods excluded?

According to Article 6.228(10) paragraph 2 number 3 of the Lithuanian Civil Code the consumer has no right of withdrawal, when goods are made according to the consumer's specifications or clearly tailored to their personal needs.

This includes in particular:

• Jewelry pieces whose length has been shortened or lengthened was,

• Jewelry pieces in which gemstones have been exchanged or set were,

• Jewelry pieces with engravings or other individual customizations.

Such goods are considered individually manufactured products. They are therefore excluded from the right of withdrawal and can neither be returned nor exchanged.

The reason: Individually altered jewelry can rarely be resold. A chain that has been shortened to 43 cm may fit your neck perfectly, but it is unusable for other customers. The same applies to gemstone exchanges or personalized changes.

✨ What should customers consider?

Before you commission a change, please think carefully:

• What length is ideal for you?

• Which gemstone or pendant permanently matches your piece of jewelry?

• Are you sure that the chosen combination meets your expectations?

A clear agreement before the creation helps to avoid misunderstandings and ensures that you will enjoy your jewelry for a long time.

✨ Conclusion

The Customization of jewelry pieces – sei es das Kürzen, Verlängern oder Austauschen von Edelsteinen – verwandelt jedes Schmuckstück in ein unique individual piece. For this reason, it is legally considered a creation and is excluded from exchange. This regulation protects both the craftsmanship and the uniqueness of the jewelry pieces.

If you decide to make a change, you are making a conscious choice for a piece of jewelry that is specially tailored to you – unique, personal, and valuable.

FAQ: Jewelry Modifications & Exchange Rights

1. Does the right of withdrawal apply to customized jewelry?

No. Once a piece of jewelry has been shortened, lengthened, or altered with gemstones/pendants according to customer wishes, it is considered a custom creation. This is excluded from withdrawal according to Article 6.228(10) paragraph 2 number 3 of the Lithuanian Civil Code .

2. Why are modified jewelry pieces excluded from exchange?

Custom-made jewelry can generally no longer be resold, as it is made specifically for the respective customer. Therefore, the statutory right of withdrawal does not apply.

3. What changes are considered "customization"?

• Shortening or lengthening of chains and bracelets

• Replacing or adding gemstones, pearls, or pendants

• Special sizes or custom-made items

• Engravings or personalizations

4. What if I am dissatisfied after a change?

Since it is a custom-made item, there is no right to return or exchange. It is therefore important to discuss your wishes with the online shop before the item is made.

5. Can I return standard jewelry without changes?

Yes. Jewelry pieces without individual adjustments fall under the statutory right of withdrawal and can be returned within the withdrawal period.

6. What is the advantage of a customization?

A customization makes your piece of jewelry a unique one-of-a-kind, that perfectly matches your style and needs – individual, personal, and distinctive.